Frequently Asked Questions

Shipping Methods/Estimated Delivery Dates?

We ship using USPS and FedEx. ReLEntless Defender does not control either entity therefore we are NOT responsible for any package(s) once it’s been turned over to the shipping provider. ReLEntless Defender is NOT responsible for packages that are late, stolen, lost, or packages sent to the wrong address (due to a customer entering error). The customer is responsible for filing all claims. ReLEntless Defender is not responsible for any package(s) once it is in the hands of USPS, FedEx, and/or UPS.

My package status shows ‘Shipping Label Created’. What exactly does that mean?

This status indicates that we have created a shipping label for your package. If you have received an email update stating that your order has been marked as ‘Shipped’ by us, then the post office has already picked up your package and it is waiting to be scanned in at our local processing center.

*Important Note: If after a number of days, your package still reads “Shipping Label Created” on the USPS website, please give us a call. This may mean one of two things: that your package is still at our local post office and it hasn’t been processed, or that it is enroute to you but it just hasn’t been scanned to update the status. We also suggest for you to call your local post office and give them the tracking number to see if they may have more information regarding your package.

My package shows to have “Departed” a city post office and has not updated for a couple of days. What does this mean or what can I do?

Depending on where you live, the case may be that it is enroute to you. Depending on your shipping class (First Class or Priority), it may take anywhere from 2-3 days (Priority) to 5-12 or more days (First Class).

I have special delivery instructions that I need USPS to know regarding my package. Where can I put that information?

Please note that RDA does not deliver any of the packages; the United States Postal Service is in charge of delivering your item to you. If you have special instructions for the postal workers, you can put this information in the section given during your check out. We can guarantee to electronically attach your instructions, but once your package leaves our facility it will be up to the USPS to follow those instructions.

I did not receive a confirmation email or a tracking number. How can I get it?

When filling out the shipping and billing information, you should double-check to make sure that your email is entered correctly. Many times customers misspell their emails and thus never receive a confirmation email with their tracking number. You can call our customer service line and we would be more than happy to give you your tracking status as well as the tracking number so that you can track it on your own.

Another reason as to why you may not have received an email is that our email may have gone in your ‘Spam’ folder. A solution to this is to allow our emails to go directly to your ‘Inbox’ so that you get all of your order and shipping updates, and so that you can be made aware of when we are doing give-aways and special offers!

I’m looking to order a hat, but I’m not exactly sure what size to get. How can I figure that out?

We offer two different sizes of hats: ‘Small-Medium’ and ‘Large-XLarge’. Typically, the S-M hats will fit heads with a circumference between 21.25 and 22 inches (54 – 55.9 cm), while the L-XL hats will fit between 23.5 and 24.25 inches (59.7 – 61.6 cm).

In “fitted” terms, a S-M will fit between 6-3/4 and 7, while a L-XL will fit between a 7-1/2 and 7-3/4.

Remember, these are flexfit hats and will fit head sizes slightly large than what is listed above. If you feel you are in between the two sizes, we may suggest a L-XL to fit you better. If you have additional questions or concerns, feel free to give us a call!